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Agent Support Manager

Delray Beach, FL 33444

Posted: 08/29/2022 Employment Type: Direct Hire Industry: Clerical Job Number: 14586675

Job Description

Agent Support Manager The Agent Support Manager will act as one of the primary conduits between our team of Transfer Specialists and our Operations team and will be focused on supporting the execution of various sales-related initiatives and procedures in alignment with the company s vision and values. The Agent Support Manager will be primarily responsible for providing strategic and sales support guidance to our active agents.? Assist with onboarding of new classes of agents? Coordinate multi-day training sessions and identify the strengths and weaknesses of team members? Manage internal/external requests on behalf of the team, providing effective communication to both parties as appropriate? In-depth knowledge and proven track record supporting a Sales and Management Team.? Assess the performance of the team based on daily/weekly KPIs and metrics Qualifications:? At least 2-5 years in a sales support role, Sales/Call Center experience a plus? An energetic, forward thinking, creative individual with high ethical standards and an appropriate professional demeanor.? A strategic planner with analytical ability, good judgment and strong operational focus.? Superior verbal and written communication skills to ensure clear and consistent delivery of the Company s messaging.? High emotional intelligence; professional and trustworthy with confidential and sensitive information.? Excellent organizational skills and interpersonal skills, including ability to resolve disputes and observe confidentiality.? Technologically forward-thinking.? Hands-on approach with the maturity and experience to navigate all levels of the organization. Job Type: Full-time Salary: $75, 000.00 - $76, 000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance
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